Find a retailer
Frequently Asked Questions

Claims and Replacement Parts Form

In order to guarantee a quick processing of your request, we ask you to fill out this form. You are welcome to use it for any future part requests. Only one request per form. The fields marked with a (*) are mandatory.

First name *
Last name *
Phone number *
Email *
Account number (retailers only)
Store name *
Ship to address
Product number *
Part needed
(see glides list)
Quantity *
Invoice number OR purchase order number *
Problem description *
Add photographs
(For consumers, proof of purchase is required if the product is under warranty)
1MB per image maximum
Photo 1
Photo 2
Photo 3
Photo 4
Photo 5
Product individual identification label (when applicable) Etiquette_Tracabilite