Frequently Asked Questions
I am interested by an Amisco product that I have seen on your Website. Where can I see it and try it?
The retailers do not carry all products on their floor. Check with the retailers in your area to see if they have a particular product in their showroom. Consult the Find a Retailer section of our Website to find your retailer.
Is it possible to purchase Amisco products directly from the factory?
It is unfortunately impossible to purchase Amisco products directly from the factory. Our products are available through different retailers in your area. Please refer to the Find a Retailer section on our Website to find the nearest retailer.
What is your furniture made of?
The Amisco products are made of superior North American steel, formed in Canada, and painted with lead free paint. Some components are made of solid wood, particle board and MDF complying with TSCA Title VI formaldehyde emission limits.
Are the Amisco products assembled?
All Amisco products require some assembly , still less than an imported product. For quick references, you can refer to the assembly instructions posted on each product page on our Website. You can also ask your retailer for the service assembly since it is offered by many of them.
Can Amisco products be used outdoors?
Amisco products are designed and made only for an indoor residential use.
Are the Amisco products made for commercial use such as restaurant, hotel or public place?
Amisco products are designed and made for an indoor residential use only, not for a commercial use. Nevertheless, some of our products are specifically sold for a commercial use, please refer to our Amisco Contract website to see which ones.
What is the maximum weight your Amisco products can support?
- Chairs and stools: 300 lbs
- Accent chairs: 450 lbs
- Benches: 800 lbs
- Dining table bases, pub table bases and sets of 4 legs: 250 lbs, including tabletop weight*
- Accent tables: 250 lbs, except the C table Zuma 50461: 50 lbs
- Tabletops: 100 lbs
*Note: These weights only reflect the load that can be applied without breaking a table. These weights are not maximum weights for a tabletop not made by Amisco.
Are your products safe?
At Amisco, we place a premium on the design and production of safe furniture. Our safety standards are among the highest in the industry. Our lead-free paints meet U.S. CPSIA and Health Canada regulations, and the particle board and MDF used to manufacture our products meet California formaldehyde emission limits (TSCA Title VI), the most stringent in North America. So, our customers know they can use Amisco furniture in confidence.
To which dimensions refer your measuring codes?
Our measuring codes refer to the following dimensions:
- W (width)
- D (depth)
- H (height)
- S (seat height)
- A (arms height)
How should we choose the height of a stool?
If your pub table or your counter is the same height as your kitchen sink (between 36" and 38") you need 26" stools.
If your pub table or your counter is bar height (between 40" and 42"), you need 30" stools.
If your pub table or your counter is really high (46" to 48"), you need a spectator height stool (34" from the floor to the top of the seat).
What is the recommended space for each stool?
We recommend allowing 22" to 25" of space for each stool. Be sure to reserve more space for swivel stools or stools with arms.
Can we purchase an upholstered product with two different coverings?
It is only possible to combine different coverings on a same product when mentioned in the product description.
Can we purchase a swivel stool made up of a base model X and a backrest model Y
No. The Amisco designers chose the best bases and backrests combinations possible to create each model.
Can I use a marble, quartz or granit tabletop on an Amisco table base?
No. The stability, height and sturdiness of a table which do not use a tabletop recommended by Amisco cannot be warranted.
Are the glass tabletops tempered?
No, unless otherwise stated on the product sheet.
What are the characteristics of the 51 Harley metal finish?
The inherent characteristics of this finish allow the darkening of the construction welds and seams to show through, which makes each piece truly unique.
- Color variations: Paint thickness variation is inherent to our paint application process. The differences in paint thickness cause color variations, which may vary from a light copper tint to a dark brown on the same product. These color changes provide to this finish a warm and unique look.
- Visible welds: When welding, metal heats up and darkens. Dark spots may be visible around welds, as well as on the face of a sheet metal part opposite to a weld.
- Weld seam along tubes: A continuous black line may appear along a tube. This is the area where the steel was welded to become a tube. The tube weld seam may appear on any given face of a tube or of a product.
- Zinc components: Some products have zinc decorative components. Zinc parts are generally of a lighter color than the rest of the steel product.
What is the difference between the distressed and non-distressed solid wood finishes?
Natural characteristics that may appear on distressed and non-distressed solid wood components:
- Deep mark
- Repaired knot
- Deep knot
- Multiples cracks
- Long crack
Manual characteristics that will appear on distressed solid wood components only:
- Nail holes
- Simulated worm holes
- Tool mark Screw mark
- Chain impact
Is a fabric protector applied on the upholstered products?
No. A lot of the fabrics do not require a fabric protector (ex. Scotchguard*TM ) due to their waterproof characteristics: the PVC's, polyuretanes and some nylon velvets. The others can be cleaned easily. Many retailers offer the fabric protector application service. Please ask your retailer.
How do we clean an Amisco product?
Steel require little maintenance. Simply use a soft cloth and mild soapy water. Rinse and wipe dry. Do not use a scouring pad or abrasive cleanser. This could scratch the paint finish. Refer to the Product Care section of Amisco's Website. You will find all the indications concerning the general maintenance of your Amisco product.
How can I get replacement hardware and/or glides?
Do you need replacement hardware and/or glides for your Amisco product? Visit our website and select the concerned product. At the bottom of the product page, you will find the link “Replacement Hardware and/or Glides”. Click on the link and fill out the form. You will receive your parts as soon as possible.
If you cannot find the product you purchased or if you hesitate, contact our Customer Service Department who can help you.
What's a hydrolysis test (Jungle Test)?
The hydrolysis test, also known as the "Jungle Test", assesses the durability of fabrics against moisture and heat. Fabric samples are exposed to high humidity and elevated temperature. After a set period, the samples are inspected for signs of degradation such as peeling, cracking or color changes. One week of testing under these conditions can approximate the wear and tear equivalent to a year of residential use.